FAQ
Frequently Asked Questions
Find answers to common questions about our Summoners War accounts and services.
When will I receive my account?
The account information will be sent to the email you used at checkout within 24 hours after confirming your order. Sometimes it can take a bit longer, but we will 100% make sure to tell you the status of your order. If processing takes longer than expected or issues arise, a full refund is guaranteed.
Are these accounts legit & safe?
All accounts are legitimate and secure with no hacking or exploits involved. They're rerolled at delivery. We recommend not disclosing the account's origin since trading violates the game's terms of service.
What if I entered wrong information during purchase?
Contact support immediately with your order number via Discord or email to correct your details. We'll help you resolve it as quickly as possible.
What happens if I forget my account details?
Support can assist only if you haven't modified the password or email since accounts remain unconfirmed. If changes were made, the account cannot be recovered.
Can I return an account if unsatisfied?
Due to the nature of our products and services, we enforce a strict no refund policy. All sales are final except under specific circumstances outlined in our refund policy page.
Can I buy an account with a payment plan?
Yes! We offer flexible payment plan options for premium and high-value accounts. For eligibility, terms, and to discuss a custom payment schedule, please contact us directly via email at support@swthrift.com or reach out on our Discord server.